Connected Solutions covers:
- Vehicle glass repair and replacement
- Accident management
- Vehicle body repair
- Vehicle parts and paint
- Legal services and medical rehabilitation
NATIONAL Windscreens has signed up to a strategic alliance with fleet and insurance solutions provider Industry Insights to further develop the Connected Solutions nationwide service.
It has been confirmed as the sole provider of vehicle glass repair and replacement services in the Connected Solutions programme operated by Industry Insights and designed as a one-stop shop for fleet companies and insurers.
Steve Thompson, director at Industry Insights, said: “This means insurers only have to deal with one person to get the whole claim completed and the same is true for fleet customers who again will only need to contact one person should their vehicles be involved in an accident or incident that needs repair work carried out.”
Pete Marsden, National Windscreens MD, said: “Creating a strategic alliance with Industry Insights is a significant development for our business. With Steve possessing in-depth knowledge of our industry, having worked from a young age in his father’s family business repairing and replacing vehicle glass, we are proud that he has chosen National Windscreens to provide this service.”
We have also invested £1m in ensuring that we are fully prepared for the increase in demand for calibration of windscreen mounted cameras used by Advanced Driver Assistance Systems (ADAS) – Pete Marsden, National Windscreens MD
Steve added: “This strategic alliance with National Windscreens expands our service offering, which now covers the provision of vehicle glass repair and replacement; accident management; vehicle body repair; vehicle parts and paint; as well as legal services and medical rehabilitation. These are all handled through a national network of leading experts in the various fields involved.
“Due to my history and experience in the vehicle glass replacement industry, choosing the right partner for Industry Insights was always going to involve particularly exhaustive research and measurement of critical performance measures.
“Following this evaluation programme, I firmly believe that National Windscreens are the best in their field with unrivalled coverage across the country and excellent customer service. We look forward to working with our new partner in delivering an outstanding service offering to our fleet and insurer customers,” he added.
Pete continued: “As a company we are fully committed to maintain seamless nationwide coverage through our 108 fitting centres and 800 mobile technicians, a service that means the average UK motorist is, on average, only 11 miles or 20 minutes away from getting their windscreens fixed.
“We have also invested £1million in ensuring that we are fully prepared for the increase in demand for calibration of windscreen mounted cameras used by Advanced Driver Assistance Systems (ADAS).
“If a windscreen needs replacing then it is essential that any vehicle with an ADAS system also has camera calibration work carried out to ensure these devices continue to work as intended.
“Many manufacturers recommend this work is done in workshop conditions. Offering this service through a network of 108 fitting centres means National Windscreens customers can drive away with a replacement windscreen and calibrated camera after just one visit, maximizing safety and convenience,” he added.