VANARAMA is seeking to improve its service capabilities by joining the Institute of Customer Service (ICS).
Working with theInstitute of Customer Service, Vanarama says it will gain valuable knowledge from the organisation’s work with over 500 other customer focused organisations.
TheInstitute of Customer Service says it wants a world where excellent customer service is demanded, delivered and seen to make a positive impact on organisational performance.
Dominic Tutton, Vanarama customer relations manager said:
“The investment in the Institute of Customer Service is not only as a development for our staff, but for our customers too. It’s a real benchmark in proving that we are passionate about customer service and achieving our expectations of being a high quality service provider.”
At the beginning of 2016, Vanarama launched a customer service programme called Hearts and Minds: Harder, Better, Faster, Stronger. Nine members of staff were selected as Service Ninjas to assist the company in delivering exceptional customer service.
“By joining the Institute of Customer Service, we’ll make sure we deliver an even better service for customers,” added Tutton.
What is the Institute of Customer Service?
The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance. The Institute is a membership body with a community of over 500 organisational members – from the private, public and third sectors – and over 4,000 individual memberships. Click here for more about the Institute of Customer Service .