SURREY-based broker Concept Vehicle Leasing has just appointed Phil Ayton to the role of new business development executive.
The role is to assist the Concept directors in the day to day operations of small fleet management, daily rental and short term leasing products, preparing tactical offers and providing excellent customer service.
Concept Vehicle Leasing was a winner of the Best leasing broker up to 1000 sales and joint winner of the Best leasing broker customer service award up to 4000 vehicle sales in the Federation’s Leasing Broker Awards.
And Phil looks set to carry on that excellence in customer service. Prior to joining Concept, Phil worked for eight years with Marks & Spencer – a brand keenly associated with customer service – rising from an apprentice to managing stores across south London.
Phil Ayton says: “I champion customer service and love bringing a great experience to the customer. Meeting Paul really highlighted Concept’s ambition and most importantly their integrity to achieve the goals set. From then on the decision to join them was simple.”
Paul Bulloch, managing director of Concept Vehicle Leasing, commented: “The role of business support executive is a highly-varied position, requiring excellent time management and organisational skills along with impeccable customer service.
“Having worked for arguably one of the most customer centric retailers in the UK, Phil has demonstrated a real appetite for service perfection and his operational skills means that he’s able to pretty much turn his hand to any task required by the business.
“Whether that’s facilitating a customer requirement for a daily rental or short-term lease, or negotiating terms and discounts with manufacturers or dealer groups, Phil has already proven himself as an excellent communicator and a quick learner!
“Phil will play a key role in driving forward our plans for growth, along with further enhancements to our customer experience. I’m delighted to welcome him to the Concept family.”