RIVERVALE’S Vince Pemberton takes The Times to task on its report implying car finance mis-selling in a comprehensive blog on the Rivervale Leasing website.
The chief operating officer of the leasing company went public with his Vince’s Verdict response to the article headlined ‘Fears for car market amid loan mis-selling’.
He told the Times editor he was “disappointed to read the implication that customers are not being qualified properly for car finance products.”
At the start of a lengthy and comprehensive response, he expanded: “At Rivervale (and all the other leasing brokers I know), there are strict procedures in place to make sure the right vehicle and right financial product are offered to customers. We make sure our customers are given adequate information about the product to make an informed decision and always ensure suitability.
“For such a well respected newspaper to attack the industry in this way and spread fear and mistrust, in my opinion, is not acceptable, especially when the details of the financial products given are factually incorrect, causing even more confusion for drivers considering car finance.”
And, after criticising errors in car leasing industry finance definitions and explaining how the industry works amid a code of practice and monitoring by both the FCA and organisations such as Trustpilot – by which Rivervale is rated No1 – he concludes:
“I would be more than happy to sit with The Times newspaper or any other publication to explain the pro’s and con’s of the products in our industry and to make sure that they understand these products before they start to mis-lead the general public with such inaccurate information.”
Read Vince Pemberton’s full article
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