APD Federation Partner offer for members only!
MOST brokers supply cars to SMEs and drivers without ever meeting them – so how do you keep your customers satisfied? And returning for repeat business … and more?
What was the sales experience like – pushy or helpful? Did the delivery experience live up to expectations – on time, just what you ordered, and a comprehensive handover? And the big question: did your sales team stick to FCA regulations around the selling of finance?
If you don’t ask the question, with some form of timely customer satisfaction survey, you won’t know if there’s an issue that might not only blight repeat business but deter other new business – or bring an FCA big stick.
Around the world Leasing Broker Federation partner APD Global Research’s live web-based platforms like Voice 360 are used by manufacturers and other major leasing company brands to track their performance and competitive position.
Their clients can recognise, respond, and manage customer and driver communications and feedback across the spectrum of products and services they provide directly, or through their supply chain partners.
You might not need all that the full system provides, but ideal for the smaller operation is APD’s Voice 360 lite available from £410 per month with the APD Federation Partner offer for members only.
The online portal captures immediate customer feedback on two areas selected from the following:
- Vehicle order
- Vehicle delivery
- FCA regulation compliance
All of these can be covered off by the basic Lite product. If you want something more detailed or bespoke these can be added into the customer survey questions but will cost more than the £410.
Manufacturers and other major leasing company brands globally trust APD to help drive their business. To learn more about joining them, email Rob Whalley at [email protected] or call him on 07771 970680.
