IT was a big night of celebration at this year’s annual Leasing Broker Federation dinner and awards.
The National Motor Cycle Museum last night saw the plaudits handed out in 11 categories along with the launch of this year’s Leasing Broker Federation Top 30 which tracks the progress of brokers in the Leasing Broker Federation by size.
The LEASING BROKER OF THE YEAR award, supported by ODO, this year went to:
Nationwide Vehicle Contracts
Nationwide’s breathe of solutions to its clients, plus innovative products suite – especially those developed this year, make the business industry leading according to the judges.
It’s focus on customer service is within the fabric of everything they do and they have a good cultural base to push the business forward.
Other winners in this year’s awards:
BEST SMALL LEASING BROKER AWARD supported by Calas:
AMT Contract Hire and Leasing
With outstanding Feefo and NPS scores, AMT was viewed as segment leading for service.
It has a unique business, making its own deals and securing stock early, making for strong long term relationships with their funding partners, dealers and post importantly, customers.
Tie for Highly Commended:
CarleaseUK
Greenfleets
BEST MEDIUM LEASING BROKER AWARD supported by Arval:
Rivervale Leasing
With a culture and internal motto of “do it right, do it the Rivervale way”, the judges viewed Rivervale as outstanding for service and products.
In a highly competitive category, with a broad range of unique products, great customer satisfaction and excellent driver experience this made Rivervale the winner.
Highly Commended: Synergy Car Leasing
BEST LARGE LEASING BROKER AWARD supported by Honcho:
Nationwide Vehicle Contracts
A fiercely competitive category but Nationwide really wowed the judges this year.
With significant investment in people and systems, Nationwide demonstrated an amazing depth and versatility to their product range and business.
Focusing on specific projects relating to improving their commercial vehicle offering, innovating with their Help2Lease programme for young drivers and strengthening their overall service layer, while continuing to grow their business and improve CSI made Nationwide a winner.
Highly Commended: Fleet Alliance
BEST LEASING BROKER MARKETING AND INNOVATION AWARD supported by Lookers Car Leasing Hub:
Nationwide Vehicle Contracts
The judges were looking for some marketing programmes that were totally innovative in the broker space.
We saw this with Nationwide’s Help2Lease programme, specifically designed for the 18-24 year old market.
An excellent initiative that has delivered an increase in segment sales by 300%.
Highly Commended: Select Car Leasing
BEST SMALL LEASING BROKER CUSTOMER SERVICE AWARD supported by Carmmunity:
Carlease UK
As a business, that ultimately measures its success in terms of customer reviews, referrals, recommendations and renewal rates – the customer is the heart of everything Carlease does. For a small business to be performing at the CSI scores demonstrated, it is exceptional.
Highly Commended: AMT Contract Hire and Leasing
BEST MEDIUM LEASING BROKER CUSTOMER SERVICE AWARD supported by Park Lane BMW:
Rivervale Leasing
Another close and competitive category. With exceptional customer satisfaction scores on Feefo, Autotrader and also Facebook, Rivervale are a business that completely focus on long term partnerships with customers.
Service is truly embedded at the heart of everything they do and stand for.
Highly Commended: Synergy Car Leasing
BEST LARGE LEASING BROKER CUSTOMER SERVICE AWARD supported by APD Global Research:
Fleet Alliance
Fleet Alliance goes that extra mile when it comes to customer service.
By providing customer bibles specially designed for each client, or their scores with ExpertEye it is exception at service.
A class leading NPS score of 94% is an amazing achieve but what really impressed the judges was the demonstration of using the feedback outputs, whether positive or not, as a core way of growing and strengthening their business
BEST GREEN LEASING BROKER AWARD supported by Hitachi Capital Solutions:
Fleet Alliance
The judges were extremely impressed with Fleet Alliance’s holistic planning and products around going green.
Both the “Fleet Alliance Loves” and the “EcoFleet” programmes have shown a demonstrable carbon reduction of 18 billion grams of CO2 across their fleet – the equivalent of taking 4,471 cars off the road.
Its green solutions are viewed as market leading in Broker and Leasing sectors.
Highly Commended: Carlease UK
BEST VAN LEASING BROKER AWARD supported by Renault:
Vansdirect
Focusing on the right van for the right person is that the heart of Vans Direct. This year, targeted investments in IT, compliance and people has meant they are now reaping the rewards in terms of business success.
With market leading satisfaction scores, while focusing on long term sustainable partnerships with OEMs, Leasing and their clients, Vans Direct are worthy winners.
Highly Commended: Nationwide Vehicle Contracts
SPIRIT OF LEASING BROKER AWARD supported by Look After My Car:
Silverstone Fleet Management
The quality of submissions in all four categories for this year was really strong and in any other year they would be getting top spots in most of the categories they submitted in.
It is obvious that this company is going places and will be getting stronger and stronger. The judges will be keenly reviewing their progress over the coming years.
The evening also revealed the LBF Top30 which tracks the progress of brokers in the Federation by size.
This year, the Top30 was split into three categories. Supported by Moneypenny.
LBF Top30: 0-5000 fleet size Winner:
Smart Leasing Solutions
LBF Top30: 5001-10,000 fleet size Winner:
Synergy
LBF Top30: 10,000 fleet size Winner:
Puddy Vehicle Solutions
