The judges said Concept “offers great customer care and is developing good products in a substantial package for continued growth”.
Behind this is a new company framework with two new account managers to offer a fresh perspective and eager to please the growing customer base, plus the appointment of an experienced sales director and a new fleet and rental controller who has 10 years’ experience as a mechanic, providing the ability to cost control the fleet management and provide customers with expert advice.
Concept provides fully outsourced fleet management and maintenance, offering the full package to small businesses who do not have the resources for a dedicated fleet manager, so that those clients can concentrate on their business and not worry about the details of running the vehicles, from servicing to accident management.
As owner Paul Bulloch says: “Regardless of whether the client operates a fleet of 50 vehicles, or we’re looking after a private individual with a cash allowance, every single customer benefits from exactly the same experience – dedicated account management, a highly personal service and free impartial advice.”
Concept’s approach to technological advances is commendable, both in the vehicle fleet – such as exploring the potential for major expansion of electric vehicles for the London area – and in company administration.
IT upgrades include all new computers, upgraded new server and some services uploaded to the cloud, with remote access to continue business as usual from another location if necessary, plus new phone system and automated website.