Martin Brown of Fleet Alliance
Martin Brown: outstanding service

CONGRATULATIONS to Fleet Alliance, which won its Experteye service category for the third successive year.

The Glasgow-based brokerage headed the Fleeteye CSi Award for the leasing provider offering the best service to its customers (fleet size up to 250).

The awards are based on feedback from fleet customers, leasing companies and drivers.

Experteye’s chairman and founder, Rick Yarrow, said:

“The Experteye awards are highly sought-after in the fleet sector because they are based purely on customer and driver feedback.

“With no submission process, nor judging panel, the winners are the companies that top their category based on our surveys, which means the only way you can win an award is by achieving the highest scores throughout the year.

Fleet Alliance Managing Director, Martin Brown, added:

“Customer service is at the heart of everything we do and to receive this award again is further testimony to the hard work, efforts and endeavours of our customer-facing staff who are committed to ensuring we deliver outstanding service to customers.”

Fleet Alliance was also named Leasing Broker of the Year at the Leasing Broker Federation Leasing Broker Awards 2017.

Other Experteye winners included Ogilvie Fleet and Hitachi Personal Finance.

Experteye CSi Award Winners 2018

  • Fleeteye CSi Award – for the leasing provider offering the best service to its customers (fleet size up to 250) Winner: Fleet Alliance
  • Fleeteye CSi Award – for the leasing provider offering the best service to its customers (fleet size of 250+) Winner: Ogilvie Fleet
  • Best Fleet Manufacturer – for the Manufacturer providing the best all round fleet proposition for leasing companies & fleet operators. Winner: Volvo
  • Most Improved Fleet Manufacturer – for the Manufacturer judged to have been the most progressive in the development of its fleet proposition for leasing companies & fleet operators. Winner: ŠKODA
  • Best Fleet Dealer Network (sales) – For the manufacturer providing the best service to fleet drivers in the ordering and delivery of vehicles Winner: Lexus
  • Best Fleet Dealer Network (aftersales) – For the manufacturer providing the best service to fleet drivers in the maintenance of vehicles Winner: Lexus
  • Best Fleet Dealer Group (sales) – For the Dealer Group providing the best service to fleet drivers in the ordering and delivery of vehicles Winner: Piccadilly Motors
  • Best Fleet Dealer Group (aftersales) – For the Dealer Group providing the best service to fleet drivers in the maintenance of vehicles Winner: Group 1 Automotive
  • Customer Innovation award – for the company utilising the most innovative approach to the deployment of customer service initiatives Winner: Hitachi Personal Finance

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