Search
Close this search box.
Sign up for our weekly Newsletter

Fleet Alliance racks up second win with Small Fleet Leasing Customer Service Excellence Award

Customer service 800
Customer service 800

Share

October 23, 2014

Best, Small, Fleet, Leasing, Customer, Service, Excellence, Award, Fleet, Alliance
Best Small Fleet Leasing Customer Service Excellence Award Presenter: Ty Smith, Arval Award winner: David Blackmore, Fleet Alliance and Business Car Manager editor Ralph Morton

Small, Fleet, Leasing, LogoIT’S a twin triumph for Fleet Alliance, winner of the Small Fleet Leasing Customer Service Excellence Award in the 2014 Small Fleet Leasing Awards.

Fleet Alliance gauges driver satisfaction through an online process, Opinurate.

Drivers who take delivery of a new vehicle are sent an email with a link to an incentive-driven micro-site that allows them to rate their delivery experience and find out if they have won a prize immediately.

Using this process Fleet Alliance discovered 98% of drivers are satisfied with its service.

It sees customer service is directly related to a committed team so Fleet Alliance commits to a continual investment in staff, treating them fairly and helping them develop.

Consequently it recently achieved Investors in People Gold Status which is awarded to fewer than 1% of businesses in the UK.

“Fleet Alliance are at the forefront of customer service. Creating a happy and productive working environment for their employees and constant innovation has I am sure been a key component in driving this success,” Steve Cocks director of Lex Autolease Broker Division

Thinking of the switch to electric?

Need help in finding the right electric vehicle for you? Compare driving range, battery capacity, charging time, price, and features to find the perfect EV for you.

Got a spare 30 seconds?

 Help us to provide you with better market insight by completing a very short survey. It is anonymous and only takes 30 seconds. You will get free access to the quarterly results.

Share this article

Facebook
Twitter
LinkedIn
WhatsApp
Reddit
Email

Want more motoring news?

Sign up here for our free weekly serving of motoring.

Sign up here for our free weekly serving of motoring.

Latest news

Scroll to Top