LEASEPLAN has confirmed that it has extended its contract with incident management outsourcing specialist FMG for another two year period; the companies have been working together since 2003.
FMG will continue to provide LeasePlan’s fleet with a range of incident management services including network management, salvage, FNOL, repair management, uninsured loss recovery (ULR), non-fault hire and rental damage.
We have excellent levels of engagement and synergy with LeasePlan and the continuous enhancement of the customer and driver experience lies at the heart of everything we do together
Head of Procurement & Supplier Management at LeasePlan, Neil Dixon, said;
“LeasePlan places huge importance on working with partners who reflect our own high standards. FMG clearly understand and consistently demonstrate our customer-first approach to service and a genuine commitment to operational efficiency. They will continue to play a crucial role as we focus on exceeding customer expectations.”
CEO at FMG, John Catling, said;
“We have excellent levels of engagement and synergy with LeasePlan and the continuous enhancement of the customer and driver experience lies at the heart of everything we do together.
“The renewal of our contract is another fantastic achievement and clearly demonstrates that FMG remain at the forefront of the UK’s incident management outsourcing marketplace.”
FMG has recently launched an app that allows LeasePlan drivers to track repair progress, an improved driver communication framework and a new online portal.
